Agenda

Arrival & Registration

14:00 - 15:00

Welcome Address

15:00 - 15:15

Welcome | Rabee El Mohammadi, Regional Director, BMC

Digital innovation is more than just building an app but a new way of delivering services and experiences, exploiting hyper-connectivity of information and the benefits of modern, elastic infrastructure. Industry research reveals that this transformation is heavily dependent on rapid adoption of multiple Cloud technologies. Along with the benefits, organizations shifting to the Cloud must find new ways to manage and secure their most critical technology and business assets on systems they often no longer control. In this session, we will explore practical steps and cutting-edge innovations for securing, automating, ensuring cost transparency, and achieving peak performance for a modern on-premises and multi-cloud architecture as a key driver for accelerating digital IT.

Hear from our customer best practice and learn how BMC helps in Digital Transformation success

In the digital era, success is predicated on delighting customers serving constituents and customers, engaging employees, innovating operations and transforming agency business models. But managing IT at the pace, scale and complexity demanded by digital businesses is not easy. To succeed, organizations must address a new set of challenges as cloud services, security breaches, data volumes, business agility and tools to improve employee productivity dominate the IT agenda.  

Join this session to learn where BMC and its customers are headed next. Learn how you can:

  • Harness instant value with our approach to evolve and enrich ITSM by embedding predictive intelligence and automation
  • Leverage service management to target the lines of business and multi-cloud use cases
  • Provide an Omni-channel experience to your employee and agents

Find out what’s in store for your organization in the next step of your digital transformation.

Tea / Coffee Break (including networking)

17:00 - 17:30

This moderated discussion will host fellow IT professionals who will share best practices, lessons learned, and pitfalls to avoid as their organizations navigate the transformation to digital IT.

Digital business transformation is forcing IT organizations to reconsider how to ensure infrastructure and application performance. Speed, scale, and complexity brought on by multi-cloud infrastructure and digitization stress traditional rules-based performance monitoring and management. AIOps applies machine learning and advanced analytics techniques to identify patterns in monitoring, service desk, and automation data that is so vast it is otherwise beyond human comprehension. 

Learn how by adopting AIOps empowers IT operations to:

  • Manage the performance of highly distributed, modular IT and multi-cloud infrastructure.
  • Support the speed of application architecture change and DevOps adoption.
  • Proactively identify problems driving the majority of incidents in the IT environment.
  • Manage digital agent interactions, either human or machine, at the edge of the infrastructure.

In this new, dynamic world, transitioning to digital services places new demands on the organisation, as digital transformation requires a highly automated and secured environment that supports continuous innovation.

Continuous innovation, increases the number of apps and changes which opens new doors to hackers. Security and operations teams must be in sync to eliminate vulnerabilities and reduce the attack surface of their organisation with high-speed. You need a foundation that is built on sustainable automation to provide that foundation for innovation and security. 

In this session, you will learn how to bridge Security and IT Operations gap to effectively mitigate risk through an integrated and automated approach across on premises systems to the multi-cloud.

    The business demand for new sources of revenue, unique competitive advantage, and operational excellence, not to mention the disruption by “digital native” companies in many industries, has created enormous pressure on companies to compete digitally.   Transforming to a digital enterprise requires a new integrated approach to IT automation we call Digital Business Automation.  This next wave of IT automation will build upon and bridge from existing infrastructure, data and application technology platforms by adapting these core business IT technologies to the new modern, digital-first technologies and processes.  

    This session introduces how the challenges of achieving digital business transformation with increasingly diverse infrastructure, disparate data and accelerated applications can be addressed by the exciting capabilities of Control-M.

    Q&A

    19:00 - 19:20

    4 Breakout Tracks on the Following Topics: 

    • Digital Service Management
    • Digital Business Automation
    • Performance & Analytics
    • Security Operations

    Closing Address

    19:20 - 19:30

    4 Breakout Tracks on the Following Topics: 

    • Digital Service Management
    • Digital Business Automation
    • Performance & Analytics
    • Security Operations

    Networking Cocktails and Dinner

    19:30 onwards

    4 Breakout Tracks on the Following Topics: 

    • Digital Service Management
    • Digital Business Automation
    • Performance & Analytics
    • Security Operations