Registration & Welcome Coffee

08:00 – 08:45

Welcome | Rabee El Mohammadi, Regional Director, BMC

09:00 – 09:15

Welcome | Rabee El Mohammadi, Regional Director, BMC

Digital innovation is more than just building an app. It's  a new way of delivering services and experiences by exploiting hyper-connectivity of information and the benefits of modern, elastic infrastructure. In this session, you will learn how BMC’s recent portfolio innovations can help you accelerate high-priority initiatives pivotal to digital business – such as multi-cloud, security and compliance, DevOps, Big Data, the digital workplace, service management excellence, and IT optimization. By driving faster innovation, operational excellence, and digital business at scale, you can create and deliver more value, more quickly, so you can succeed and win in the digital economy.

Special Guest Speaker | STC Soltions

10:00 – 10:30

Digital innovation is more than just building an app. It's  a new way of delivering services and experiences by exploiting hyper-connectivity of information and the benefits of modern, elastic infrastructure. In this session, you will learn how BMC’s recent portfolio innovations can help you accelerate high-priority initiatives pivotal to digital business – such as multi-cloud, security and compliance, DevOps, Big Data, the digital workplace, service management excellence, and IT optimization. By driving faster innovation, operational excellence, and digital business at scale, you can create and deliver more value, more quickly, so you can succeed and win in the digital economy.

Platinum Sponsor Update / AL-Moammar Information Systems Co.

10:30 – 10:50 


Coffee Break

10:50 – 11:15

This moderated discussion will host fellow IT professionals who will share best practices, lessons learned, and pitfalls to avoid as their organizations navigate the transformation to digital IT.

Platinum Sponsor Update / Devoteam

11:15 – 11:35

IT practitioners will receive awards for the most advanced use of BMC’s solutions to drive the transformation to digital IT.

AIOps (Observing & Engaging)– take advantage of analytics to optimize ServiceDesk and Operations
Juan Antonio Fernández, EMEA DSM Director & Nigel Heney, EMEA P&A Director, BMC

11-35 – 12:35

All those who talk about AI, robots, and the jobless future have forgotten the lessons of history. When companies use technology simply to cut costs, jobs are eliminated, but when we use technology to do more, jobs are created. This is the master design pattern for a better future: don't just use new technology to make what you do today more efficient; use it to do things that were previously impossible. This talk will focus on lessons from companies that have used digital transformation to radically up the ante on their existing industry, delighting their customers, confounding their rivals, and opening up new opportunities. The necessary changes are not superficial. Businesses must completely transform themselves or be left behind.

Networking Lunch & Prayer

12:35 – 13:45

Network with peers and get your passport stamped by our sponsors to be eligible to win a prize

AIOps (Automation) -How to automate business and IT process to gain competitive advantage
Alastair Walker, EMEA SCT Director & Alan Hughes, EMEA DBA Director, BMC

13:45 – 14:45

Dinal Limbachia’s primary mission is working to create a gender-equal world. She set up the Vanessa Clark Foundation to encourage more diversity in technology, and started the #StopTalkingStartDoing events to change the conversation and begin taking action. Her idea is to make small, everyday changes that lead to big impacts. She currently works at UN Woman and is the program manager for IMPACT 10x10x10 at HeForShe. Dinal will discuss the importance of gender equality in the workforce, describe initiatives she has implemented, and explain how these simple initiatives can impact technology companies.

Gold Sponsor presentation / CyberMAK Information Systems W.L.L.

14:45 – 15:05

4 Breakout Tracks on the Following Topics: 

  • Digital Service Management
  • Digital Business Automation
  • Performance & Analytics
  • Security Operations

Customer Awards & Closing remarks / Rabee El Mohammadi, Area Director, BMC

15:05 – 15:30

Connect with your colleagues and build your network while enjoying hors d'oeuvres, music, and entertainment.

Networking Reception + LABS

15:30 – 17:00

Connect with your colleagues and build your network while enjoying hors d'oeuvres, music, and entertainment.

Multi-cloud, microservices, data explosion – these new and changing technologies, widely adopted across every business in pursuit of innovation, are creating an unprecedented level of complexity for IT organizations. The speed, scale and complexity brought on by innovation is stressing IT’s traditional approach to performance management, creating blind spots in digital strategies and costing companies far more than budgeted. 

Join us for a fast paced, interactive conversation about HOW IT organizations can elevate above the complexity with AIOps. In this session, you’ll learn how the TrueSight AIOps platform, powered by machine learning technology, can identify patterns in digital data that would otherwise be unrecognizable using rules-based event management.

Managing incidents by responding to service tickets is by nature reactive. Incidents come in, tickets get created and issues get worked. IT leaders make ‘best effort’ forecasts for future demand based on past activity. The levers they can pull to respond to growth and change are staffing, automation or process efficiency (more productivity or faster resolution). This situation has been a ‘necessary evil’ for years. 

In the era of digital transformation, ‘necessary’ becomes ‘intolerable’. Organizations that cannot find a way to move from a reactive to a proactive stance will find themselves unable to respond to the sprawl, scale, complexity and pace of change in digital IT data and technologies.  Ticketing is the leading indicator of challenges with digital transformation. IT leaders must implement automated, advanced analytics and machine learning that enables a proactive, real-time approach to managing the problems driving incidents that includes bridging ITSM and ITOps – what Gartner calls “Algorithmic IT Operations” (AIOPS). 

In this talk we will discuss a strategy using text analytics driven by machine learning to uncover the problems causing incidents and overcome the limitations of inaccurate, incomplete and missing ticket categorization

With the accelerated adoption of public cloud, hybrid applications often use infrastructure resources from one or more cloud providers, along with on-premises resources.  And even cloud native applications can be tied to services that include on-premises or hybrid applications.  So how do you optimize application performance and end-user experience with these complex environments? 

Learn how TrueSight provides visibility into application and infrastructure performance, leveraging AIOps and machine learning to predict and pinpoint problems.  Don’t let a complex IT environment prevent you from having the visibility you need for delivering the performance you and your customers expect.

With the promise of agility and reduced costs, organizations are counting on cloud computing to help with their digital transformation.  

Yet organizations continue to get sticker shock when they move applications and workloads from on-premises to public cloud.  Cloud Cost Control provides visibility into current and future costs, simulated migrations and the insight needed for optimizing resources. Keep your digital transformation on track by eliminating surprises and wasted operating spend with Cloud Cost Control.

Fast-paced growth coupled with storage hungry health care applications weighed heavily on Cerner Corporation's existing Capacity Management processes.  As a leading provider of Healthcare IT services, Kansas City based Cerner, needed automation to help keep up with the task of managing storage growth and plan future storage demands. 

By leveraging BMC TrueSight Capacity Optimization and Moviri professional services to implement service-oriented storage reporting, Cerner was able to take a business-aware approach to storage capacity management.  

Let’s talk about the solutions they implemented, the overall realized value from TrueSight Capacity Optimization, and how the engagement helped Cerner mature their capacity management practices.

Business demands for new sources of revenue, unique competitive advantage, and operational excellence, not to mention disruption by “digital native” companies in many industries, have placed enormous pressure on companies to compete digitally.   Transforming to a digital enterprise requires a new integrated approach to IT automation that we call "Digital Business Automation."  This next wave of IT automation will build upon and bridge from existing infrastructure, data, and application technology platforms by adapting them to modern, digital-first technologies and processes. 

This session introduces the challenges of achieving digital business transformation with increasingly diverse infrastructure, disparate data, and accelerated applications, and explains how they can be addressed by the exciting capabilities of Control-M.

Hear the story of File Transfers and how Raymond James is leveraging Control-M to manage that workload and drive efficiencies. Increasing demand, sophistication and maintaining SLA’s are now the standard. Control-M AFT has allowed Raymond James to accommodate those needs and exceed on those expectations. With the introduction of Control-M MFT, Raymond James expects to see another tool added to their environment to maintain the single pane of glass solution for improving efficiency levels and their ability to monitor their file transfers.

As Hadoop and Big Data technologies take root in the enterprise, they bring new challenges for data orchestration and interaction with traditional environments. Transitioning to a modern data platform involves not only ingesting and offloading data from multiple sources, but also transforming the data, making it instantly available to the business for on-demand analytics. Manual efforts and scripting are no longer practical, and projects seem to come to a grinding halt due to failures and delays. Furthermore, Big Data projects involve not only multiple technologies but also different teams in the organization that need to work together to deliver fast results. In this session you will learn through real-world examples about how BMC Control-M can automate every aspect of the Big Data journey, and deliver Big Data projects faster and better with its enterprise-grade automation capabilities and job-as-code approach.

If high availability, automatic deployment, and promotion are of interest to you, you’re in the right room.  These are just some of the many reasons to be running  Control-M version 9.  This session will review some of the Control-M 9 features and the benefits they can bring to your enterprise.  But the highlights of “9” don’t end there.  If computers were invented on the first day, and computer networks on the second, it is safe to assume file transfers began on the third!  File transfers continue to be the lifeblood of both cross-platform and multi-application services.  Control-M Managed File Transfer is a new offering that combines the disciplines of workload automation and file transfer management in a single solution.  In this session we will also discuss how combining these two disciplines gives you a single point of control with instant visibility into the status of file transfers and related application workloads, and enables you to provide better service to all of your customers.

Control-M has been leading IT innovation since 1991, when it was the first enterprise-class solution to provide a single view across mainframe and distributed platforms.  The automation needs of our customers have changed from batch processing to job scheduling to workload automation, and Control-M has been leading the way at every new wave of innovation.  We’ve recently delivered new solutions to support Big Data (leveraging Hadoop and Automation API), allowing developers to easily embed Control-M commands during the application build process, and introduced Control-M Managed File Transfer, which combines the disciplines of workload automation and file transfer management in a single solution.  In this session, you’ll learn what the future holds for Control-M , including the upcoming version 9.0.18.  Recognizing that the level of effort to install and upgrade Control-M can be high, and in some cases may also act as a barrier to taking advantage of new features and functionality, we are going to change that with the release of Control-M 9.0.18!

In the digital era, success is predicated on delighting customers, engaging employees, innovating operations, and transforming agency business models. But managing IT at the pace, scale, and complexity demanded by digital businesses is not easy. To succeed, organizations must address a new set of challenges as cloud services, security breaches, data volumes, business agility, and tools to improve employee productivity dominate the IT agenda.  Join this session to learn where BMC and our customers are headed next.

Learn how you can:

  • Harness instant value with our approach to evolving and enriching ITSM by embedding predictive intelligence and automation
  • Leverage service management to target line-of-business and multi-cloud use cases
  • Provide an omni-channel experience to your employees and agents

Find out what’s in store for your organization in the next phase of your digital transformation.

The need to accelerate and innovate puts pressure on lines of business to allocate budget for infrastructure resources with limited understanding of their overall impact on day-to-day operations. To be effective service providers to lines of business, infrastructure and operations teams need an understanding of their entire environment, regardless if it’s on premises or in multiple clouds.  As data centers transform to multi-cloud environments, organizations are using new ways to deliver digital services needed to scale the business.  However, these private and public cloud environments often have limited or non-standard means of communications, and need to co-exist with legacy hardware and software.  As a result, companies that lack good visibility into how digital services are implemented may struggle with digital transformation. The processes/tools that guarantee reliability, performance, and interoperability lack understanding of hardware and software dependencies that span traditional IT and multi-cloud environments.

This presentation will give attendees a baseline understanding of the present and anticipated adoption of various cloud environments and compute models.  We will explain how this scenario aligns with use cases for BMC Discovery for multi-cloud environments.

Companies are transforming into digital workplaces, deploying the latest technologies to promote employee collaboration and business innovation. However, managing across from multiple cloud and on-premises vendors and systems isn’t easy.  Discover how to create a productive digital workplace by shifting from traditional IT processes to a people-centric approach. In this session, you'll learn about:

  • Creating an employee experience that seamlessly connects and unifies systems to provide powerful, aggregated services through aflexible and consumer-like user interface.                             

  • Embedding crowdsourcing and social collaboration into workflows to give employees a voice in choosing the IT solutions they want to use. People are used to the ease of Facebook, the speed of Twitter, and the service of, and they want those same experiences at work.

  • Keeping employees engaged by adopting on-demand environments that support working  whenever, wherever, and however they choose.

As digitization drives massive changes in service management, the role of IT needs to evolve to help organizations become more efficient, more aligned, and more relevant to business outcomes. BMC Innovation Suite provides enterprises a modern foundation of platform and digital services to simplify and streamline multi-source complexities, and intelligent experiences for omni-channel engagement.  Learn how you can leverage the Innovation Suite platform to bootstrap your innovation. In this session you will find out how to:

  • Drive faster delivery and agility through co-creation and collaboration across business & IT
  • Extend, customize, and integrate systems, services, and applications across multi-cloud environments
  • Start your journey to the cloud without having to rip and replace your existing ITSM by leveraging Innovation Suite to modernize the your app user experience.
  • Get access to an ecosystem offering rich and diverse content that will help you accelerate delivery of enterprise applications.

The identification and management of devices are essential to establishing and maintaining a successful service management program. However, discovery solutions can be confusing, as many tools provide information and capabilities to support a range of needs.  One size may not fit all.  Learn how BMC Remedyforce agentless discovery can serve as the starting point for maturing your discovery, asset, and client management strategy, leading to big improvements in service and support.  This session will discuss the maturity levels and solutions associated depending upon an organization’s focus and maturity. We will explain how Remedyforce on the Salesforce platform can simplify service and asset management with its broad set of capabilities. Remedyforce provides comprehensive service management together with asset and client management, enabling remote control, software delivery, and ticket automation -- all in one unified solution. Remedyforce empowers IT to effectively and efficiently support the organization by tracking the lifecycle and availability of assets to optimize investments, mitigate risks, and improve service levels.

Transforming business requires innovative applications and services that run in an increasingly automated and secure IT environment.  Companies that embrace digital innovation more effectively than their competitors will be rewarded with higher profitability and valuations.  In this session, you will learn how to bridge security practices from legacy on-premises systems to the cloud.

Customer Story

2:00pm - 2:30pm

Hear from one of your peers about a successful experience in implementing security, compliance, and automation solutions from BMC, showcasing best practices and lessons learned.

Continuous innovation opens new doors to hackers and could expose vulnerabilities. Security and operations teams must be in sync to eliminate vulnerabilities and reduce the attack surface of their organization.  Learn about the latest innovations in vulnerability prioritization, and how to make security data instantly actionable for operations teams.  The new release of BMC SecOps Response Service can provide the critical linkage between security and operations to drive the relentless remediation of security vulnerabilities for your organization.

As development models and practices evolve, integrating security and compliance into the application pipeline process becomes even more challenging.  Learn how to embed policy checks into your CI/CD process and discover, log, and remediate violations before they creep into your production environment, where they can significantly increase your risk of a security or compliance incident.  In this session, we will walk through a real-life example of integrating BMC’s new SecOps Policy Service into a modern software delivery process using Rest APIs and synchronous policy evaluation to drive automated release gateways.

BMC BladeLogic Server Automation continues to be the industry's leading server configuration management solution.  We will discuss how BMC can help support the transition to multi-cloud strategies in a secure and well-managed fashion.  Also in this session, we will discuss  future development plans for BladeLogic Server Automation, including  delivery of new patch orchestration capabilities to enable self-service, service-aware patching.